PRINT ORDERS
Shipping & Returns
Each Apex Exposure Media print is produced specifically for the order. This page explains expected production, shipping, damage, replacement, cancellation, and return procedures.
Last Updated: July 27, 2026
Made-to-Order Prints
Apex Exposure Media prints are produced after an order is submitted rather than held as finished inventory.
Because each print is made for the purchaser, production begins after the order is accepted and payment is completed.
Availability may vary by photograph, print size, paper, finish, and fulfillment option.
Production Time
Production time is separate from shipping time.
The estimated production period shown during ordering is an estimate rather than a guaranteed completion date. Production may take longer during holidays, periods of high demand, severe weather, supply interruptions, or quality-control review.
A print may be remade before shipment if the production provider identifies a defect during inspection.
Shipping and Delivery
Available shipping methods, costs, carriers, and estimated delivery periods will be shown during the ordering process when available.
Delivery estimates begin after production is complete.
Apex Exposure Media and its fulfillment providers are not responsible for delays caused by carriers, weather, incorrect address information, access restrictions, or events outside reasonable control.
The purchaser is responsible for providing a complete and accurate delivery address.
Order Tracking
Tracking information may be provided after an order ships.
Tracking scans and estimated arrival dates are controlled by the carrier and may not update immediately.
A shipment should not be treated as lost solely because tracking has paused temporarily.
Order Changes and Cancellations
Contact Apex Exposure Media immediately after discovering an incorrect size, address, or order detail.
Because prints are made to order, an order may not be changed or canceled after production has begun.
Submitting a cancellation request does not guarantee that production can be stopped.
Returns and Exchanges
Made-to-order prints are not generally eligible for return or exchange because of a change of mind, an incorrect size selected by the purchaser, or differences between a physical print and the appearance of an image on a screen.
A return or replacement may be considered when:
- the incorrect product was delivered;
- the print arrived with a verified production defect;
- the print was damaged during shipping; or
- another fulfillment error occurred.
Apex Exposure Media must be contacted before any product is returned. Unauthorized returns may not be accepted.
Damaged or Incorrect Orders
Inspect the shipment promptly after delivery.
Report damage, defects, or an incorrect product as soon as reasonably possible and include:
- the purchaser’s name;
- order number;
- description of the issue;
- photograph of the complete product;
- close photograph of the damage or defect;
- photograph of the packaging; and
- photograph of the shipping label when requested.
Keep the product and all packaging until the claim is resolved. The carrier or fulfillment provider may require photographs or inspection before approving a replacement.
Color, Detail, and Image Cropping
Computer monitors, mobile devices, brightness settings, and display profiles can cause colors and contrast to appear differently from a physical print.
Minor differences in color, brightness, contrast, texture, or tonal appearance are not necessarily defects.
Different print dimensions may require slight cropping to preserve the selected aspect ratio. Product previews should be reviewed carefully before ordering.
Frames, Mounting, and Display Products
Framed, mounted, or specialty products may have variations in material grain, texture, assembly, or finish that occur naturally during production.
Dimensions listed for framed products may refer to the image area, exterior frame dimensions, or both. Review the product description carefully before ordering.
Missing or Lost Shipments
Confirm the delivery address and check the property, household members, neighbors, front desk, parcel locker, and carrier delivery information before reporting a package missing.
If tracking shows delivery but the package cannot be located, contact the carrier and Apex Exposure Media with the order details.
A replacement or refund is not automatic and will depend on the carrier investigation, fulfillment-provider procedures, address accuracy, and circumstances of the shipment.
Approved Refunds and Replacements
When a claim is approved, the available resolution may include replacement, reprinting, store credit, or refund, depending on the circumstances and the fulfillment provider’s procedures.
Refunds, when approved, are generally issued to the original payment method. Processing times may vary by bank or payment provider.
Original and return shipping costs may be nonrefundable unless the order was incorrect, damaged, or defective.
Order Support
For assistance with a print order, contact Apex Exposure Media and include the purchaser’s name, order number, and a clear explanation of the issue.
Email: